Due to the nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed and confirmed. By completing a purchase, you acknowledge and agree that you are not entitled to a refund, replacement, or store credit for any reason
If the products you received are damaged or defective products and you decide to refund, please provide us with supporting materials (clear photos/ videos of the damaged products or defective products, etc) within 7 days. We will partial or full refund or reship based on the number of damaged or defective products.
If, in very rare cases, the products you received are not the same as the products you have ordered, like the color (model, size, specification, etc) was wrong, please provide us with clear photos/ videos of the products and shipping labels within 7 days. We will verify it according to your description. If they are confirmed wrong products, we will reship for free or refund as per your request.
When the product package is lost or severely delayed during the delivery process, according to the tracking information you inquired about on the third-party website, if it shows that the update has stopped for more than 45 days, we will file a claim for compensation from the carriers and give you a full refund.
If you provide us with the wrong address or contact information, the final product may be unclaimed or not delivered. In this case, we are not able to accept refund or reship request. We only ship exactly according to the address and recipient information provided in your orders.
The company is not responsible for and will not accept returns or issue refunds due to change of mind , incorrect selection, sizing issues, color variations, unmet expectations, or dissatisfaction with the product.
We encourage customers to review all product details carefully before placing an order. If you have questions prior to purchase, please contact us, and we will do our best to assist.
This policy applies to all purchases without exception.
If you accidentally placed a duplicate order for the same customer or the same product, please contact us immediately.
• Before order processing: If the order has not yet been processed or shipped by the warehouse, we can cancel the duplicate order. • After order processing or shipping: If the order has already been paid to the manufacturer, packed, or shipped, we will not be able to cancel it or issue a refund. It is your responsibility to check and filter duplicate orders in the system before making payment
We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing your personal data. This includes the use of SSL encryption for all data transmissions, strict access controls for our internal systems. In the event of a data breach, we have established protocols to notify you and the relevant authorities within 72 hours, where required by law.